When companies first learn about Employer of Record (EOR) services, one question comes up more than any other: "If the EOR becomes the legal employer, do I lose control of my team?"
It's a fair concern. After all, you're considering having a third party handle employment for your most valuable assets (your people).
But here's the reality. Using an EOR doesn't mean losing control of your employees. In fact, it often gives you more bandwidth to focus on what matters most—leading and developing your team.
Let's clear this up right away. When an EOR serves as the legal employer, they handle the administrative side of employment:
What they don't control: Your day-to-day business operations, management decisions, or employee relationships.
Think of it like this: if you hire a payroll company, they don't suddenly start managing your team's projects or performance reviews. An EOR works similarly. They just handle a broader range of employment administration.
You do. With an EOR arrangement, you retain complete control over:
One of the biggest concerns companies have is around performance management. Here's how it actually works:
You handle the "what" and "how" while the EOR handles the "paperwork."
If you need to put an employee on a performance improvement plan, you:
The EOR ensures that any formal documentation meets local labour law requirements and handles the administrative aspects if termination becomes necessary.
Absolutely. Promotions work exactly as they would with direct employment:
The employee remains part of your team culture and career development track. The EOR simply ensures the legal documentation stays compliant.
This is where having an EOR becomes even more valuable. You maintain control over termination decisions, but the EOR handles the complex legal requirements. Terminations are usually one of the most legally fraught areas of international employment and present the highest risk to businesses in terms of potential lawsuits, regulatory penalties, and financial exposure.
Unlike the US, where at-will employment gives employers significant flexibility, most countries have strict employee protection laws. Get it wrong, and you could face:
For example, in the Netherlands, you need court approval before dismissing most employees. In France, termination procedures are so complex that even minor documentation errors can invalidate the entire process and restart the clock.
Here's the step-by-step process that protects both you and your business:
Let's say you have a software developer in Germany employed through an EOR:
Daily Reality:
Behind the Scenes:
From your perspective and the employee's perspective, they're a full team member. The EOR handles the compliance complexity you don't want to deal with.
There are a few scenarios where EOR arrangements can feel limiting:
In countries like Germany (18-month limit) or France (36-month limit for Portage Salarial), time restrictions might force you to eventually set up a local entity or restructure the arrangement.
You might have less flexibility in customizing benefits packages compared to setting up your own entity, though most EORs offer competitive local packages.
In jurisdictions with strict employment protection, the EOR might need to guide the termination process more heavily to ensure compliance.
While EORs are designed to preserve your management authority, there are specific steps you can take to ensure the arrangement feels as seamless as possible. The key is setting up the right structures and communication channels from day one.
Many EOR providers make bold promises about massive country coverage and seamless service, but they often overpromise and underdeliver when complex situations arise. Ask your potential vendor exactly how they handle employment in your target countries.
Don't be afraid to present them with complex questions or potentially difficult scenarios that may come up, like performance management issues or tricky termination situations. Ultimately, they're there to support you, and a quality provider should be able to answer detailed, country-specific questions with confidence. If they can't, that's a red flag.
Define clear expectations around response times and issue resolution. A good EOR should commit to specific timeframes, like responding to urgent queries within 2 hours or processing payroll changes within 24 hours.
Without SLAs, you might find yourself waiting days for answers when you need to make time-sensitive decisions about your team. These agreements ensure you can maintain your management pace without being slowed down by administrative delays.
Establish distinct pathways for different types of communication. Your employees should know to contact the EOR directly for HR-related questions (payroll, benefits, leave requests) while coming to you for all work-related matters (projects, performance feedback, career development). This prevents confusion and ensures everyone gets answers from the right source quickly.
Don't just communicate when problems arise. Set up monthly or quarterly reviews with your EOR to discuss upcoming employment law changes, evaluate how the arrangement is working, and address any concerns before they become issues. These proactive conversations help you stay ahead of compliance requirements and maintain smooth operations as your team grows.
At Boundless, we own and operate our infrastructure in every country we serve, which means you get direct access to local employment experts who understand the nuances of hiring in their markets.
This means that when you partner with us, you're not dealing with a middleman or white-labeled service. You're getting genuine in-country expertise that can answer complex questions and handle challenging situations as they arise.
Our approach ensures you'll still:
What Boundless handles is ensuring that all of this happens within the legal frameworks of each country where you're hiring. We take care of payroll processing, benefits administration, employment law compliance, and all the administrative complexity so you can focus on what you do best—leading your team.
Ready to expand internationally while staying in complete control of your team? Get in touch with our team today to discuss your global hiring plans and see how Boundless can make international employment as straightforward as hiring locally.
A: Yes. The EOR handles employment administration, but you maintain all normal management communication and relationships.
A: You can discuss alternatives, but remember that EORs are there to ensure compliance. If local law requires certain procedures, those aren't negotiable.
A: Absolutely. Work-related communication flows directly between you and your team. HR and payroll questions should go through the EOR.
A: No, but you'll need to coordinate with them to update contracts and ensure any changes comply with local employment law.
The key is choosing an EOR that sees themselves as your partner in employment compliance, not a barrier between you and your team. With the right provider, you'll wonder why you were ever worried about losing control in the first place.
Master the complexities of global employment and ensure a seamless employment experience for your team.
Talk to us
